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1..Open a request
Before opening the request, check the item in your purchase history:
If the estimated delivery date hasn’t passed, the item may be in transit
Make sure the shipping address in the tracking details is correct
If the expected delivery date has passed and you haven’t received the item, let the us know by opening a request. We will inform the seller. They’ll have 3 business days to respond and resolve the issue.
2..Not resolved? Let us know
If you’re waiting for a response, you can check the status of your request. If you’re not happy with the seller’s resolution after 3 business days of opening your request, you can ask us to step in and help.
3..We’ll get your money back fast
You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund.