FAQ

If you have questions about our ordering policies or how to order one of our products online, please consult our list of Frequently Asked Questions below, or contact our Customer Service department using one of the methods outlined below.

 

Chat: Customer service representatives are available Monday through Friday 9:00am to 5:30pm EST to take your order and answer questions.
E-mail: Send your queries to us at [email protected]. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

We appreciate your business and look forward to serving you!

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Besterline.com system for your order.

It’s fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

Besterline ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired orders, it is recommended that you make your payment within 60 minutes of checking out.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Members who ship their orders within Singapore should expect to receive their orders within five (6) to ten (16) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse after 2 business days, or, at the latest, the following work day.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our support team via chat or email to check whether we received your order.

On rare occasions or in remote areas there sometimes might be a delay. Besterline, unfortunately, has no influence on this. If the announced shipping times are exceeded significantly, please contact our support team via chat or email with your order number.

Yes, in the case whereby you can not find the exact product you are looking for, we will like to further assist. Please submit a request to our research team and they will find and update you on the product or a quality choice.

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the order you’ve received is unsatisfactory in any way, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send the product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.

3. In the event you’ve received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] and after which, kindly inform us via chat and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.